I just got the word that my panel has been accepted to present at BlogWorld and New Media Expo NY 2011, May 24-26, 2011 in New York City!
Here are some details about the session:
#ToyotaFail - the crisis the wasn't
The panel will be on Wednesday, May 25 from 11:30 am to 12:30 pm
The ambition of an inexperienced PR-wannabe and the reputation of a Big Brand crashed into each other magnificently on the front page of a popular mom blog in February of 2011.
As the surrounding traffic slowed down to witness the carnage and Twitter about it - one figure emerged from the chaos surprisingly unscathed. Toyota's preventative maintenance and fast reflexes kept their brand image intact through the actions of their Social Media team.
We'll examine the life-cycle of a brand-crisis from the blogger, PR and Brand perspectives by analyzing the #ToyotaFail incident and how Toyota's Social Media team averted a rapidly developing brand crisis by listening & responding on Twitter as it was happening.
Panel:
- Christopher Barger, Voce Communications
- Shelly Kramer, V3 Integrated Marketing
- Anne-Marie Nichols, The Write Spot
- Lucretia Pruitt, The Social Joint
Takeaways:
- How to use Twitter to handle a PR crisis
- How to turn lemons into lemonade
- How your PR and social media teams should work together, not against each other
- The dangers of newbies doing blogger outreach
Feedback? Questions? Let me know below in the comments.
I look forward to seeing YOU at BWE East soon!
(Details updated 4/23/11)





